Customer Support German

Are you ready to take the customer service of a growing e-commerce men's brand to the next level?

You always give the customer personal attention, this gives you a lot of responsibility.
You like to provide the best service and help the customer well. You get all the freedom for that. The working atmosphere is informal and personal.

Our client has a webshop that specializes in clothing for men, not only in the Netherlands and Germany, but also internationally.
The have a wonderful office in the center of Amsterdam on the most beautiful canal.

Your daily goal is to turn our customers into our client's fans. As a Support Professional, you provide the best possible service to customers.
You have contact by phone, e-mail and chat. Every customer is different, so you ensure that every customer also receives a 'perfect fit' answer.

Of course you don't do that alone. You work together with your colleagues to help our customers with their questions beyond expectations.

You also advise customers with the right choice in terms of size, combination of items or the best colors. You think along with the customer and ensure that you always offer a suitable solution.

Requirements:

• You have a passion for service and personal contact
• You have a feeling for (men's) fashion and styling
• Minimum of 2 years experience in Customer Care
• Very good command of the Dutch language in word and writing,
• You speak and write perfect German (C2)
• Good command of the English language
• You are proactive, enthusiastic, always positive and providing service flows through your veins
• You are empathetic and can empathize with the customer
• You think in solutions and don't panic when it's busy
• You feel at ease in a fast-changing, dynamic work environment
• You enjoy the challenge of taking customer service to an even higher level together with your colleagues
• You live in Amsterdam or the surrounding area

Salary Benefits:

• The opportunity to work in a fast-growing e-commerce company
• A fun and dynamic team where there is also room for personal development
• A full-time job of 38 hours a week
• A good salary and working conditions (€ 2600 – €3000 per 38 hours)
• Travel allowance, 8% holiday allowance and market-based pension scheme.
• A place where you can learn a lot and have your own responsibilities
• An environment where your opinion and feedback count
• A nice varied and enthusiastic team
• A tasty and healthy lunch
• A pleasant Friday afternoon drink on our roof terrace or on our boat.

Our client is a growing company in the menswear fashion.